Question 1

What shipping options do you offer? And at what rate?

Accepted Answer

We offer a rate by weight for shipping. On top of that the price depends on the desired destination. 
Belgium: € 4 - € 5,50 (Free shipping above € 80)
The Netherlands: € 4 - € 5 (Free shipping above € 80)
Rest of Europe: € 6 - € 9 (Free shipping above € 80)
International: € 8 - € 12

Question 2

How is my order packaged?

Accepted Answer

Currently, our packaging includes some plastic components to ensure your order arrives safely and in excellent condition. However, we are actively researching and testing eco-friendly alternatives, such as paper-based and compostable packaging, that still provide the same level of protection during shipping. Our goal is to transition to fully sustainable packaging while maintaining the quality of delivery.

Question 3

How long will it take to receive my order?

Accepted Answer

Standard shipping typically takes between 5 to 10 business days for orders in The Netherlands and Belgium and 8 to 15 business days for international orders. Please allow additional time for processing and shipping during peak seasons. We are committed to reducing the environmental impact of our logistics, and we strive to balance speed with sustainability.

Question 4

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package. Our tracking system is linked with our shipping partners, depending on their postal service you might receive a service specific tracking number via email.

Question 5

Why is the delivery time longer than other brands?

Accepted Answer

Our delivery times are slightly longer because we follow a made-to-order process and operate on a small scale. Each product is printed only after an order is placed, helping us avoid overproduction and waste. As a small, eco-conscious brand, we partner with specialized suppliers, which can add some time to the process. While this approach may take longer than larger, mass-market brands, it ensures that every piece is produced responsibly, with a lower environmental impact.

Question 6

Can I return or exchange a product?

Accepted Answer

Since we operate on a made-to-order basis to minimize waste, we encourage customers to double-check sizing and product details before placing an order. If you need assistance with sizing or other product details, we are happy to help! Depending on your specific case a return or exchange might be the most suitable solution.
Mail to hello@totem-wear.com or reach out to us on Instagram.

Question 7

What should I do if I receive the wrong item or a damaged item?

Accepted Answer

If you receive the wrong item or your order arrives damaged, please contact our team within 10 days of receiving the package. We will quickly work to resolve the issue that fits your specific problem. Since we prioritize sustainability, we kindly ask that you follow our return instructions to minimize environmental impact when sending items back.
Contact us via hello@totem-wear.com

Question 8

Help, my package is missing!

Accepted Answer

If your package hasn’t arrived within the estimated delivery time or appears to be missing, please reach out to us as soon as possible. We’ll assist in tracking the shipment and work with our delivery partners to resolve the issue. Given our made-to-order process and eco-friendly shipping practices, we kindly ask that you allow for a bit of extra delivery time before reporting a missing package. Together we'll find the correct and most fitting solution to your specific order.
Reach out to us via hello@totem-wear.com

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