FAQ

We offer a rate by weight for shipping. On top of that the price depends on the desired destination. Belgium: € 4 - € 5,50 (Free shipping above € 80) The Netherlands: € 4 - € 5 (Free shipping above € 80) Rest of Europe: € 6 - € 9 (Free shipping above € 80) International: € 8 - € 12

Currently, our packaging includes some plastic components to ensure your order arrives safely and in excellent condition. However, we are actively researching and testing eco-friendly alternatives, such as paper-based and compostable packaging, that still provide the same level of protection during shipping. Our goal is to transition to fully sustainable packaging while maintaining the quality of delivery.

Standard shipping typically takes between 5 to 10 business days for orders in The Netherlands and Belgium and 8 to 15 business days for international orders. Please allow additional time for processing and shipping during peak seasons. We are committed to reducing the environmental impact of our logistics, and we strive to balance speed with sustainability.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package. Our tracking system is linked with our shipping partners, depending on their postal service you might receive a service specific tracking number via email.

Our delivery times are slightly longer because we follow a made-to-order process and operate on a small scale. Each product is printed only after an order is placed, helping us avoid overproduction and waste. As a small, eco-conscious brand, we partner with specialized suppliers, which can add some time to the process. While this approach may take longer than larger, mass-market brands, it ensures that every piece is produced responsibly, with a lower environmental impact.

Since we operate on a made-to-order basis to minimize waste, we encourage customers to double-check sizing and product details before placing an order. If you need assistance with sizing or other product details, we are happy to help! Depending on your specific case a return or exchange might be the most suitable solution. Mail to hello@totem-wear.com or reach out to us on Instagram.

If you receive the wrong item or your order arrives damaged, please contact our team within 10 days of receiving the package. We will quickly work to resolve the issue that fits your specific problem. Since we prioritize sustainability, we kindly ask that you follow our return instructions to minimize environmental impact when sending items back. Contact us via hello@totem-wear.com

If your package hasn’t arrived within the estimated delivery time or appears to be missing, please reach out to us as soon as possible. We’ll assist in tracking the shipment and work with our delivery partners to resolve the issue. Given our made-to-order process and eco-friendly shipping practices, we kindly ask that you allow for a bit of extra delivery time before reporting a missing package. Together we'll find the correct and most fitting solution to your specific order. Reach out to us via hello@totem-wear.com

Totemwear’s mission is to offer the largest and most diverse collection of animal-themed prints on clothing, inspired by totem animals / spirit animals. We aim to provide high-quality, eco-friendly hoodies, shirts, and sweaters that celebrate the connection between people and nature. Our products are designed for outdoor enthusiasts and anyone who feels most at home around a campfire. We believe in sustainability and create each piece responsibly to ensure minimal environmental impact.

If we don’t currently offer the totem animal you're looking for, let us know! We’re constantly expanding our collection to include more totem and spirit animals. By sharing your request with us, you'll help us prioritize new designs. We’re dedicated to creating a diverse range of prints that cater to both the scouting community and nature enthusiasts alike, so your input is valuable in helping us grow our collection. Let us know via Instagram!

Totemwear is not just for scouts; our clothing is designed for anyone who loves animals and nature. Our designs resonate strongly with Boy Scouts and Girl Guides because many of them have the tradition to call their members by their totem names. However, our collection is made for a much broader audience. Whether you're a nature enthusiast, animal lover, or simply looking for unique, outdoor-inspired apparel, Totemwear has something for you. Our pieces are crafted to celebrate the spirit of adventure and connection with nature, making them a great fit for anyone with a passion for specific animals.

Totemwear is a Belgian brand with products printed in the Netherlands. We source our clothing from a Belgian supplier, whose factory is located in Bangladesh. We are committed to ethical manufacturing practices and ensure that our production partners adhere to fair labor standards and provide safe working conditions.

Our products are made from eco-friendly and sustainable materials such as organic cotton and recycled polyester. We carefully select fabrics that are both high-quality and have minimal environmental impact. You can find specific material details in the product descriptions for each item.

Yes, AI image generation is used as a tool to assist in the early stages of the design process. Very useful particularly when handling the large volume of designs. However, it's important to note that AI only provides the rough outlines. The final designs require significant manual work and artistic expertise. In the design phase we modify and build upon these concepts through a lengthy creative process, ensuring each design is unique, high-quality, and true to our brand. It's far from a simple input-output system; human creativity is essential to create the finished product.

We use GOTS (Global Organic Textile Standard) certified inks in all our printing processes. This means the inks are eco-friendly, non-toxic, and meet strict environmental and social criteria. By using GOTS-certified inks, we ensure that our prints are safe for both you and the planet while maintaining the highest standards of quality.

Yes, all of our products are ethically produced and subject to performance checks by the Fair Wear Foundation. This ensures that the workers involved in the production process are treated fairly, work in safe conditions, and are paid a living wage. We are fully committed to ethical and sustainable manufacturing practices.

Yes, we follow a strict no-overstock principle. Our products are printed on demand, meaning they are only produced when an order is placed. This approach significantly reduces waste by eliminating excess inventory and ensuring that each product is made with purpose. However, because of this, please note that delivery times may be slightly longer in contrast to fast-fashion brands, as we prioritize sustainability over speed.

To ensure longevity, we recommend the following. Please use eco-friendly soap. Wash with similar colours. Wash inside out on 30°C. No ironing on the back print or logo. Iron inside out. These steps will have limited impact on the longevity of the clothing and the earth. Bonus points if you also hang dry our products.